tag:blogger.com,1999:blog-7706340262644788705.post8772009938807596536..comments2024-02-16T13:53:50.017+00:00Comments on Tattie Weasle: Top 10 Tips For Better Customer Service - trust me I'm a customer!Tattieweaslehttp://www.blogger.com/profile/10723634612274763884noreply@blogger.comBlogger8125tag:blogger.com,1999:blog-7706340262644788705.post-12628834309398025962013-06-25T16:52:14.699+01:002013-06-25T16:52:14.699+01:00“Know your products/shop/service inside out” – If ...“Know your products/shop/service inside out” – If you fail on these parts, your customer will undoubtedly no longer trust whatever you would say. Always be knowledgeable of the product and the company you’re representing. And when you talk about it, you must sound smart, professional and reliable. Don’t let the customer think that you’re just making up stories.<br />-<a href="http://novuscall.com/industries/live-telephone-operator-answering-service/" rel="nofollow">Novus Call Centers</a><br />Rubyhttps://www.blogger.com/profile/01049619118767976129noreply@blogger.comtag:blogger.com,1999:blog-7706340262644788705.post-79793773783471735172011-07-12T09:41:41.669+01:002011-07-12T09:41:41.669+01:00Hear, hear Tattie! I hate slovenly service (and ta...Hear, hear Tattie! I hate slovenly service (and take my money elsewhere if I have a choice).<br /><br />We once employed a teenager to help with odd jobs around the farm so she could earn a bit of cash. One time I was talking to her (about what she had/hadn't done) she flipped open her phone and started texting. She got the sack.Maggie Christiehttps://www.blogger.com/profile/16047691937064748860noreply@blogger.comtag:blogger.com,1999:blog-7706340262644788705.post-73610144298593626102011-07-12T02:59:59.838+01:002011-07-12T02:59:59.838+01:00It's a fact that if staff engage customers mor...It's a fact that if staff engage customers more and are friendly and helpful they have more job satisfaction and enjoy their work.There's often a disconnect because they have nothing <br />invested in making the business successful. Good employers have ways of making that work for everyone.<br />At my age I say what I like and have the luxury of choice so don't go back if I don't like the service or the goods.Lucky to live in a country area, in a 'can do' country, where many own their own businesses so sink or swim by how they treat their customers.It's also well publicised on the grapevine when a business is slacking and most feel able to tell the boss what is wrong.Win/win usually.Vonhttps://www.blogger.com/profile/17421069895155350144noreply@blogger.comtag:blogger.com,1999:blog-7706340262644788705.post-74621380006958422892011-07-11T23:28:23.961+01:002011-07-11T23:28:23.961+01:00I had an issue on Saturday in our local builder...I had an issue on Saturday in our local builder's merchants! Asked if it was there was a cost to having to extract information! Lost it a bit me thinks!mrsnesbitthttps://www.blogger.com/profile/16882736507772457598noreply@blogger.comtag:blogger.com,1999:blog-7706340262644788705.post-8363590694868580012011-07-11T17:27:28.778+01:002011-07-11T17:27:28.778+01:00I used to be a staff trainer with John Lewis so yo...I used to be a staff trainer with John Lewis so you can imagine customer service is top of my bugbears when I come across rude, surly, disinterested staff elsewhere. <br />Funny how they can't be bothered serving and yet when you try and return an item they behave as if the money will be coming out of their own pay packet: I hate being made to feel I'm somehow cheating them.Trishhttps://www.blogger.com/profile/00119443727504215312noreply@blogger.comtag:blogger.com,1999:blog-7706340262644788705.post-1084283788310307372011-07-11T14:23:30.890+01:002011-07-11T14:23:30.890+01:00Those are all good, TW.Those are all good, TW.Rob-bearhttps://www.blogger.com/profile/00171692478879522588noreply@blogger.comtag:blogger.com,1999:blog-7706340262644788705.post-36714789907478887322011-07-11T13:33:52.544+01:002011-07-11T13:33:52.544+01:00Milla - they are particularly bad in clothes shops...Milla - they are particularly bad in clothes shops and can be very intimidating as in Pretty Woman. Still have fantasies about doing what she did but think Charlie might have a fit if I bent his plastic like that in Bury St Edmunds...Tattieweaslehttps://www.blogger.com/profile/10723634612274763884noreply@blogger.comtag:blogger.com,1999:blog-7706340262644788705.post-39626889112832422442011-07-11T13:26:36.422+01:002011-07-11T13:26:36.422+01:00you tell 'em, Tattie. True there are some very...you tell 'em, Tattie. True there are some very rude customers but sadly encounters such as this are all too common. It IS boring working in a shop, but the interesting bits are the "interaction" bits. My pet hate is when there are 2 or more of "them" and they stand around chatting and totally ignore you while you're just hovering there. Or when 3 of them "help" one person (1 being incompetent and the other 2 being nosy) and ignore the growing queue. Gah!!Millahttps://www.blogger.com/profile/15967731998504496807noreply@blogger.com